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Questions & Answers 1

What is CoolCare?

The CoolCare Protection Plan is Taqeef’s 5 year warranty for Window and Split units sold through Taqeef’s dealer network and showrooms.

What does CoolCare cover?

CoolCare covers labour and spare parts required in the case of a product malfunction.

What is not covered by CoolCare?

CoolCare covers product malfunctions for five years from date of purchase. This is conditional on professional installation by qualified A/C installers and regular maintenance and cleaning of the product (as per manufacturer’s instructions). In the event of a malfunction caused by poor maintenance, time and labour will be charged for the required repair activity.

Who is authorised to repair my products?

Taqeef technicians are authorised to provide free labour and spare parts under the CoolCare coverage. We will not compensate for any cost incurred by engaging any other party.

How much does CoolCare cost?

CoolCare comes free with the purchase of a Taqeef supplied Window or Split AC product through an authorised dealer or at a Taqeef showroom.

How do I get CoolCare for my products?

You need to register your product at within three months of purchase. This information includes your personal contact details and information on date and place of purchase. A copy of your invoice is required during the registration process.

What if I don’t register within the first three months of product purchase?

If you fail to register your product for CoolCare coverage within three months of purchase, the standard 12 month warranty will apply.

Why do I have to register for CoolCare?

The registration of your product purchase is required for auditing and planning purposes and to facilitate service and stocking requirements for the extended coverage period of five years.

Why do I have to provide a copy of the invoice?

The invoice is required to confirm proof of purchase from a Taqeef authorised dealer. It also provides the product information we need to ensure an adequate supply of spare parts for the quick resolution of service requirements.

What should I do in the case of a product breakdown?

If your product fails to function properly, please contact the Taqeef call centre at 800TAQEEF to create a service request. You will require your customer ID (this was sent to you upon completion of the registration process).

I did not receive my customer ID after completion of the registration process?

After you complete your CoolCare registration Taqeef will verify the information before emailing you confirmation of the registration and your customer ID. Please allow up to two business days to complete this verification. If you do not receive the information message after this time, please contact the Taqeef call centre at 800TAQEEF to follow up.

I have older Taqeef supplied products installed at my home – does CoolCare cover those products, too?

CoolCare is only currently available for products bought on or after March 1st, 2019. We will inform you of any changes to CoolCare coverage in the future via email at your registered address.

How do I clean and maintain my AC as per the manufacturer instructions?

Answer: Please click on the corresponding link below to review user manual: