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Background

Taqeef has been working for the Command of Military works in the UAE for the past twenty years. We are proud to be their HVAC supplier of choice and to have been entrusted to complete many critical installation projects all over the world. We are also a lead supplier for the many military residential housing compounds throughout the UAE.

Our best-in-class technology, design and service teams have supplied more than 100,000 units to the Command of Military Works since we first began working with them in 1997. The cooling challenges for this client are diverse and often complex and critical. In order to meet these demands, Taqeef created a tailored service and support provision which guarantees the client’s demands for flexibility, high stock holding and pan-regional (and often emergency) technical support are always met. This includes:

  • Up weighting minimum stock holding levels on all specified window A/C, DX and split A/C units. We operate a smart-stocking system of 100,000 units at our 42,000 square metre inventory and warehousing facility.
  • Guaranteeing an emergency response provision for short turn around work. Our 44 technical teams use real-time maintenance logs and digital images of inspection sites to deliver detailed and immediate cross-departmental updates. This allows us to run synchronised system diagnostics, and provide proactive maintenance.
  • Creating a ‘mobile’ dedicated client account team. We’ve maintained customer service and technical continuity – even on international projects – by assigning a dedicated account team for all design and installation, irrespective of location.

Solution

Taqeef has worked collaboratively with The Command of Military Works to deliver market-leading service and support, developing innovative solutions to many challenges.

We’ve supplied and installed 3,288 split units in 279 villas in a ten-week summer period – air-lifting in any provisions needed to complete the project within the agreed time frame. We’ve sent our teams on flights to install and service AC units on international assignments. And, we’ve consistently delivered all Command of Military Works projects on-time, within budget and with the finest cooling solutions on the market.

Our long-term relationship with The Command of Military Works has been built on trust and our absolute commitment to service and product excellence.

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