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Terms & Conditions 1

Welcome to the taqeef.com service (”Site”) provided by TAQEEF REFRIGERATION & AIR CONDITIONING TRADING L.L.C. registered in Abu Dhabi, U.A.E. under license CN-1076582 (“Taqeef”, “we”, “us”). In using the taqeef.com service provided and owned by Taqeef you are deemed to have accepted the terms and conditions listed below.
All products/services and information displayed on taqeef.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Taqeef reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Taqeef prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Welcome to the taqeef.com service (”Site”) provided by TAQEEF REFRIGERATION & AIR CONDITIONING TRADING L.L.C. registered in Abu Dhabi, U.A.E. under license CN-1076582 (“Taqeef”, “we”, “us”). In using the taqeef.com service provided and owned by Taqeef you are deemed to have accepted the terms and conditions listed below.
All products/services and information displayed on taqeef.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Taqeef reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Taqeef prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

“Your Information” is defined as any information you provide to us in the registration or buying process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Taqeef shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the contact address provided at the Site. If Taqeef has reason to believe that there is likely to be a breach of security or misuse of the taqeef.com Site, we may require you to change your password or we may suspend your account without any liability to Taqeef.

You also agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by Taqeef’s registration form (such information being the “Registration Data”). Taqeef reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Taqeef has the right in its sole discretion to reject the registration and debar you from using the services of Taqeef and / or other affiliated websites without prior intimation whatsoever.
  • Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, incomplete, or not current or if Taqeef has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Taqeef has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

  • That you will use the services provided by Taqeef, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

While Taqeef strives to provide accurate product and pricing information, pricing or typographical errors may occur. Taqeef cannot confirm the price of a product until after you order.

In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Taqeef shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

In the event that an item is wrongly priced, Taqeef may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Taqeef will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation.

In the event that Taqeef accepts your order the same shall be debited to your debit/credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Taqeef dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your debit/credit card account. No cash refund shall be made under any condition whatsoever.
We strive to provide you with the best prices possible on taqeef.com as well as in all our stores under Taqeef. However, sometimes a price online does not match the price in a store. Store pricing will sometimes differ from online prices. Prices and availability are subject to change without prior notice.

Prices are subject to change.

Unless otherwise stated, Taqeef provides free next day delivery within the UAE subject to the following:

  • the delivery address is within the United Arab Emirates
  • the delivery address is accessible by vehicle via public, open roads
  • the method of shipment is standard

For delivery requests which do not meet the above conditions please contact Taqeef to receive a quotation for shipping costs which will be added to your order. In the event of a non-delivery due to customer error (i.e. wrong name, address, or unavailability at the confirmed delivery date and time, or, any other wrong information) extra costs incurred by Taqeef for redelivery shall be payable by the customer.

Orders placed before 3pm qualify for next day installation (Saturdays to Thursdays, excluding public holidays). Orders placed after 3pm will booked for installation on the day after next business day.

The following conditions apply for the installation services:

  • installation includes 5 metres of piping (additional material will be charged per metre)
  • crane or scaffold services are not included. If required they must be arranged by the customer
  • the installation site must be free of hazards and accessible by technicians
  • electric connectivity must be available for testing and commissioning

Failure to meet the above conditions may prevent installation from being completed and a call-out fee of 150 DHS will be payable in such instances.
New appointments must be arranged with the services coordinator at 800TAQEEF and will be subject to team availability.

All products sold at the Site are covered by Taqeef’s CoolCare Protection Plan, providing full coverage of all labour and replacement parts against manufacturing defects. Further details and terms & conditions of the CoolCare Protection Plan can be found here.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your debit/credit card has been charged, the said amount will be reversed back in your Card Account. No cash refund shall be made under any condition whatsoever.

To request a cancellation please contact our customer service team on 800TAQEEF. Our aim is to process orders promptly, so it may not always be possible to cancel if an order has already been dispatched.

We want you to be delighted with your AC product choice. If you are not satisfied with your purchase, we will take back sold items within seven days from the date of delivery for either an exchange or refund subject to the following:

  • The product must be returned in the original, undamaged packaging and be unused with no visible defects.  A delivery fee of 200 AED will be charged for collection of the item.
  • A restocking fee of 25% of product(s) value applies.
  • Refund / exchanges do not apply to products which have been already installed.  However, these products are warrantied for 5 years against manufacture defects under the CoolCare Protection Plan
  • Refunds will be processed via the original payment method used.
  • Products should be accompanied by the original sales invoice (email confirmation) received at the time of order.

  • Deliveries are subjected to delays if information is incomplete/incorrect.
  • Orders may be placed on hold if the bank raises concern for authentication of the transaction

The standard transaction currency on our e-commerce portal is UAE Dirhams (AED). If the customer is using a card supplied by banks other than those in the UAE, the amount on the card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.

You agree, understand and confirm that the debit/credit card (the “Card”) details provided by you for availing of services on taqeef.com will be correct and accurate and you shall not use the Card which is not lawfully owned by you, i.e. in a Card transaction, you must use your own Card. You further agree and undertake to provide the correct and valid Card details to Taqeef. Further the said information will not be utilized, stored, sold, shared, rented or leased by Taqeef with any third parties unless required for fraud verifications or by law, regulation or court order. Taqeef will not be liable for any Card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

For online payment, we accept Visa and MasterCard credit/debit card only.

We accept Cash on Delivery as payment method under the following conditions

  • Cash on Delivery payment option is available for selected products only and limited by a total of 5.000 AED.

Cash on delivery provision will be revoked for any user account if such orders are cancelled more than 2 times.

Taqeef reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. Taqeef reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

TAQEEF REFRIGERATION & AIR CONDITIONING TRADING is a Limited Liability Company registered in Abu Dhabi, UAE.

Taqeef may at any time modify the Terms & Conditions of Use of the Site without any prior notification to you. You can access the latest version of the User Agreement at any given time on taqeef.com. You should regularly review the Terms & Conditions on taqeef.com. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

This User Agreement shall be construed in accordance with the applicable laws of the U.A.E.. The Courts at Abu Dhabi shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Taqeef and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Abu Dhabi. The laws of the U.A.E. shall be applicable in such aspects.

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Taqeef on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain Taqeef’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Taqeef of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Taqeef owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Taqeef will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Taqeef is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. Taqeef does not regularly review posted Comments but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Taqeef the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify Taqeef and its affiliates for all claims resulting from any Comments you submit. Taqeef and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Taqeef customer touchpoints including website, social media, are for customers to interact with Taqeef to enquire about products, promotions, availability and to resolve any related issues in accordance with the prevailing UAE laws governing such interactions. Taqeef reserves the right to take appropriate action including legal recourse in case customers act against any such prevailing laws at any of the Taqeef customer touchpoints.

For further reference, the U.A.E. Federal Decree-Law no. (5) of 2012 on Combating Cybercrimes can be found here

  • Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Site.
  • Breaching any applicable laws
  • Interfering or disrupting networks or web sites connected to the Site.

Taqeef and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Taqeef or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Taqeef. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Taqeef. You may not modify, distribute or re-post anything on this website for any purpose. The taqeef.com, and, Taqeef names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Taqeef. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Taqeef endorsement, sponsorship or recommendation of the third party, information, product or service. Taqeef is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Taqeef or its suppliers and protected by international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Taqeef, one of its affiliates or by third parties who have licensed their materials to Taqeef and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Taqeef and is also protected by international copyright laws.

You agree to defend, indemnify and hold harmless Taqeef, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Taqeef or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

This User Agreement is effective unless and until terminated by either you or Taqeef. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Taqeef may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to Taqeef. Upon any termination of the User Agreement by either you or Taqeef, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Taqeef’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Taqeef with respect to the taqeef.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Taqeef with respect to the taqeef.com sites/services. Taqeef’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.